Key Metrics of 24/7 Customer Private Limited
About 24/7 Customer Private Limited
Company details
- Registered office
- Prestige Tech Platina -2, Sy. Nos. 32/1,2 & 34/1, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore, In-ka, 560087
Company summary
Entity details
Compliance
Industry classification
Financials, ratios and risk analysis
Revenue, EBITDA, net profit, net worth, debt and assets for every filing year, 15+ ratios, the financial health score, shareholding, charges and peer comparison are part of the premium plan.
Sign in to continue See plans & pricingFiling compliance
Due dates follow the Companies Act: AGM within six months of the year end, AOC-4 within 30 days and MGT-7 within 60 days of the AGM. A filing made but not yet uploaded here shows as pending.
Vendor checks & payment capacity
Sign in with access to company financials to review vendor evidence.
Credit ratings
Rating history
Rating actions
| Date | Agency | Action | Long term | Short term | Outlook | Rated amount | Rationale |
|---|---|---|---|---|---|---|---|
| 18 Mar 2026 | ICRA | Reaffirmed | BBB | A3+ | Stable | ₹167 Cr | View |
| 18 Jul 2018 | CARE | Other | — | — | — | — | View |
| 22 Mar 2017 | CARE | Non-cooperating | BBB+ | A3+ | — | ₹150 Cr | View |
| 09 Feb 2016 | CARE | Reaffirmed | BBB+ | A3+ | — | ₹150 Cr | View |
| 28 Apr 2015 | CARE | Reaffirmed | BBB+ | A3 | — | ₹150 Cr | View |
| 16 Dec 2014 | CARE | Reaffirmed | BBB+ | A3+ | — | ₹91.5 Cr | View |
Credit strengths (ICRA, Mar 2026)
+ Established track record of 24/7 Group in BPO industry; long association with diversified and reputed client base
Established in 2000, 24/7 USA is a privately-held company, employing over 10,000+ people worldwide, providing customer service solutions.
+ Fixed cost-plus margin model ensures stable operating margins for 24/7 India
The company provides BPO services through various interactive platforms such as interactive voice response (IVR), chat and email as well as call support to the customers of the parent entity.
Credit challenges
− Exposure to employee attrition, forex risk and intense competition in the industry
The BPO industry faces high employee attrition due to limited career growth opportunity.
Could lead to an upgrade
ICRA could upgrade the rating if the company demonstrates strong growth in revenue and earnings, while maintaining healthy credit metrics and adequate
Could lead to a downgrade
ICRA could downgrade the ratings if considerable decline in scale of operations and accruals, stretch in working capital intensity and/or any sizeable upstreaming of funds to the parent entity, result in weakening of the
Agency-reported financials (ICRA, 18 Mar 2026)
| Metric | FY2024 | FY2025 |
|---|---|---|
| Operating income | ₹617 Cr | ₹592 Cr |
| PAT | ₹184 Cr | ₹163 Cr |
| OPBDIT/OI | 22.0% | 20.0% |
| PAT/OI | 29.8% | 27.5% |
| Total outside liabilities/Tangible net worth (times) | 0.40× | 1.60× |
| Total debt/OPBDIT (times) | 1.20× | 2.10× |
| Interest coverage (times) | 8.80× | 6.90× |
| Revenue growth (YoY) | — | −4.0% |
| EBITDA (margin × income) | ₹136 Cr | ₹118 Cr |
| Implied total debt (debt/EBITDA × EBITDA) | ₹163 Cr | ₹249 Cr |
| Implied interest cost (EBITDA ÷ coverage) | ₹15.42 Cr | ₹17.16 Cr |
Borrowings & rated debt
Rated limits over time
Facility mix
Rated facilities
| Facility | Type | Previous | Current | Change | Rating | Action | Agency |
|---|---|---|---|---|---|---|---|
| Long-term – Non-fund based | Non-fund based limits | ₹60.0 Cr | ₹60.0 Cr | 0.0% | BBB (Stable) | Reaffirmed | ICRA |
| Short-term – Fund-based | Working capital & bank lines | ₹75.0 Cr | ₹75.0 Cr | 0.0% | A3+ | Reaffirmed | ICRA |
| Long-term Short-term – Unallocated | Working capital & bank lines | ₹32.0 Cr | ₹32.0 Cr | 0.0% | BBB / A3+ (Stable) | Other | ICRA |
Credit assessment · Manufacturing
Rating Methodology – Manufacturing Companies (Mar 2025) · Standalone accounts
Ratios, pillar scores and the indicative rating are part of Premium.
Rating status
| Default | No default on record |
| Issuer cooperation | Cooperating |
| Credit enhancement | None – standalone rating |
| Next action stable or better (model) | 41% |
| Information on file | 22% · missing: Audited financial statements (last 18 months), Annual results history (3+ years), Liquidity position, Debt obligations and repayment schedule, Auditor details, Shareholding pattern, Recent rating review (last 15 months) |
Indicative assessment from public data using the published methodology factors; not a credit rating.
Borrowing & funding lifecycle
- Credit outlook model: 54% chance the next rating action is stable or better
- Current rating BBB (investment grade)
- Interest coverage 6.9×
- ₹32 cr of rated limits not yet tied to a lender
Rated limits by facility
Timeline
From the report
Further, the company is debt free (excluding lease liabilities) and does not have any major capex plan, with liquidity expected to remain adequate.
From the report
Mitigation of project execution risk *24+7 had undertaken project to construct their own premises in Bangalore (till now, the company’s office was on lease) in FY15 at total cost of Rs.260 crores, which was funded through its existing cash, internal accruals and advances from the group company [24]7 Customer Philippines Inc.
From the report
Healthy financial risk profile marked by debt-free capital structure; albeit significant customer advances to fund capex [24]7 customer is a virtually debt free company and does not have any term loan repayments (except non-funded exposure to the tune of Rs.34.85 crore as on March 31, 2015 (FY14: Rs 42.49 crores) towards disputed income tax claim).
From the report
Brief Rationale DECEMBER 16, 2014 CARE REAFFIRMED RATINGS ASSIGNED TO BANK FACILITIES OF 24/7 CUSTOMER PRIVATE LIMITED Ratings Amount 1 Facilities Ratings Remarks (Rs. crore) CARE BBB+ Long term Bank Facilities 44.5 Reaffirmed (Triple B Plus) CARE A3+ Reaffirmed Short term Bank Facilities 47.0 (A Three Plus) Total Facilities 91.5 Rating Rationale The ratings continue to draw strength from the 24/7 Customer being a part of a group with established track record in the business process outsourcing (BPO) segment operating globally, diversified clientele base of the parent from where 24/7 Customer
Lender names, bank charges and audited borrowings are part of Premium.
Built from MCA charges, ICRA/CARE rating reports and audited accounts. The borrowing view is an estimate, not a lender's credit decision.
Registered office and contact
Directors and key people
Directors are read from the MGT-7 annual return and AOC-4 signatories.
Charges (secured borrowings)
0 registered charges. Lenders, amounts and dates are part of the premium plan.
Statutory auditors
Auditors are read from the AOC-4 auditor's report section.
Business activities and related parties
Principal business activities and related-party transactions are read from MGT-7 and AOC-4 filings.
Filings
No filings on record yet.