About the role
<p><strong>Firmus Technologies</strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Firmus Technologies is a global </span><span data-ccp-parastyle="FIR Body">leader</span><span data-ccp-parastyle="FIR Body"> pioneering the development </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and operation of efficient AI infrastructure across Asia Pacific.</span><span data-ccp-parastyle="FIR Body"> </span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">combining </span><span data-ccp-parastyle="FIR Body">cutting-edge</span><span data-ccp-parastyle="FIR Body"> technology with a steadfast commitment to sustainability.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">At Firmus, we are unique in our approach. We design, build, and </span><span data-ccp-parastyle="FIR Body">operate</span><span data-ccp-parastyle="FIR Body"> a new class of digital </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">the boundaries of multi-generational liquid cooling systems, energy management, AI software </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">orchestration, and construction. For our customers, this approach allows us to make every watt </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">count and deliver low-cost AI tokens globally.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p> </p>
<p><strong>Firmus AI Cloud</strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">to deliver energy-efficient AI </span><span data-ccp-parastyle="FIR Body">compute</span><span data-ccp-parastyle="FIR Body"> at scale to customers.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">It empowers developers, enterprises, educational institutions, and government users to train and </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and applications, we are committed to delivering a cloud experience that is market-leading, </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">proprietary, and built to scale.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">AI FactoryOS Operations</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">AI FactoryOS is Firmus' proprietary operating system for the AI Factory. It governs GPU telemetry, cooling, power and grid interaction as one integrated layer, so that every Firmus site can be optimised and monitored as a single system.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"134245417":true}"> </span></p>
<p><span data-contrast="auto">AI FactoryOS Operations runs that platform in production and owns the 24/7 reliability of AI FactoryOS, Firmus AI Cloud and the platforms built on them, together with the service levels the estate is measured against.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">The remit is an engineering one. The function builds the guarded automation, remediation and operational tooling that turn manual response into a software-defined capability, and builds and operates the shared services the estate's own operation depends on. The function works closely with the engineering teams that build the platform, supplying the production evidence that shapes what they fix and what they build next.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Role Summary</span></span> </strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":true,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p>Firmus runs large-scale, state-of-the-art AI infrastructure built on the latest generation of GPU rack-scale systems and operated as one estate to power the next generation of AI innovation. The Platform Reliability Engineer is part of the team that operates the platform services Firmus AI Cloud runs on in production: the GPU compute fleet, exabyte-scale storage, the multi-tenant control and management plane, and the virtualisation and shared services that host it. Together, these are the foundation every customer workload depends on.</p>
<p>This is a hands-on site reliability engineering role that works across the stack, from Linux and Kubernetes to storage, virtualisation and the compute fleet. The team runs each service to a declared service level, measures reliability against it, and treats operations as a software problem, engineering repetitive manual work out of the system rather than absorbing it. The role picks up incidents escalated from first response, owns each one through to resolution, and works across teams and vendors to restore service, bringing in specialist engineers when a fault needs deeper investigation. Automation is a first-class part of the role: faults are diagnosed using the observability stack, post-incident reviews feed fixes back into the platform, and every resolved fault is a candidate for a runbook or an automated fix.</p>
<p><span data-ccp-props="{"201341983":0,"335559738":17,"335559740":259}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Key Responsibilities</span></span></strong></p>
<ul>
<li>Triage, diagnose and resolve incidents across the stack, including Kubernetes clusters and workloads, storage, virtualisation, network connectivity and the underlying Linux hosts, owning each incident from escalation through to resolution.</li>
<li>Operate the multi-tenant control and management plane that Firmus' AI and
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Firmus Technologies is a global </span><span data-ccp-parastyle="FIR Body">leader</span><span data-ccp-parastyle="FIR Body"> pioneering the development </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and operation of efficient AI infrastructure across Asia Pacific.</span><span data-ccp-parastyle="FIR Body"> </span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">combining </span><span data-ccp-parastyle="FIR Body">cutting-edge</span><span data-ccp-parastyle="FIR Body"> technology with a steadfast commitment to sustainability.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">At Firmus, we are unique in our approach. We design, build, and </span><span data-ccp-parastyle="FIR Body">operate</span><span data-ccp-parastyle="FIR Body"> a new class of digital </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">the boundaries of multi-generational liquid cooling systems, energy management, AI software </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">orchestration, and construction. For our customers, this approach allows us to make every watt </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">count and deliver low-cost AI tokens globally.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p> </p>
<p><strong>Firmus AI Cloud</strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">to deliver energy-efficient AI </span><span data-ccp-parastyle="FIR Body">compute</span><span data-ccp-parastyle="FIR Body"> at scale to customers.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">It empowers developers, enterprises, educational institutions, and government users to train and </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and applications, we are committed to delivering a cloud experience that is market-leading, </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">proprietary, and built to scale.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">AI FactoryOS Operations</span></span></strong><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">AI FactoryOS is Firmus' proprietary operating system for the AI Factory. It governs GPU telemetry, cooling, power and grid interaction as one integrated layer, so that every Firmus site can be optimised and monitored as a single system.</span></span><span data-ccp-props="{"134233117":true,"134233118":true,"134245417":true}"> </span></p>
<p><span data-contrast="auto">AI FactoryOS Operations runs that platform in production and owns the 24/7 reliability of AI FactoryOS, Firmus AI Cloud and the platforms built on them, together with the service levels the estate is measured against.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">The remit is an engineering one. The function builds the guarded automation, remediation and operational tooling that turn manual response into a software-defined capability, and builds and operates the shared services the estate's own operation depends on. The function works closely with the engineering teams that build the platform, supplying the production evidence that shapes what they fix and what they build next.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Role Summary</span></span> </strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":true,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p>
<p>Firmus runs large-scale, state-of-the-art AI infrastructure built on the latest generation of GPU rack-scale systems and operated as one estate to power the next generation of AI innovation. The Platform Reliability Engineer is part of the team that operates the platform services Firmus AI Cloud runs on in production: the GPU compute fleet, exabyte-scale storage, the multi-tenant control and management plane, and the virtualisation and shared services that host it. Together, these are the foundation every customer workload depends on.</p>
<p>This is a hands-on site reliability engineering role that works across the stack, from Linux and Kubernetes to storage, virtualisation and the compute fleet. The team runs each service to a declared service level, measures reliability against it, and treats operations as a software problem, engineering repetitive manual work out of the system rather than absorbing it. The role picks up incidents escalated from first response, owns each one through to resolution, and works across teams and vendors to restore service, bringing in specialist engineers when a fault needs deeper investigation. Automation is a first-class part of the role: faults are diagnosed using the observability stack, post-incident reviews feed fixes back into the platform, and every resolved fault is a candidate for a runbook or an automated fix.</p>
<p><span data-ccp-props="{"201341983":0,"335559738":17,"335559740":259}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Key Responsibilities</span></span></strong></p>
<ul>
<li>Triage, diagnose and resolve incidents across the stack, including Kubernetes clusters and workloads, storage, virtualisation, network connectivity and the underlying Linux hosts, owning each incident from escalation through to resolution.</li>
<li>Operate the multi-tenant control and management plane that Firmus' AI and
Requirements
- AI FactoryOS Operations