About the role
<div class="content-intro"><p><strong>Allow us to introduce ourselves</strong></p>
<p>Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.</p>
<p>We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over <strong>260 employees</strong> spread across <strong>13 countries </strong>(we’re remote-first), 2600+ international clients, delivering research from <strong data-stringify-type="bold">+190 markets,</strong> globally.</p>
<p>Want to be a part of the Appinio movement? <strong>🚀</strong></p>
<p><span data-preserver-spaces="true">Here at Appinio, we value <strong>transparency</strong> <strong>in our recruitment process</strong>, and we've created a blog to share what to expect during each step of our journey together:</span><strong><span data-preserver-spaces="true"><em data-stringify-type="italic"> </em></span><span data-preserver-spaces="true"><a class="c-link c-link--focus-visible" href="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" target="_blank" data-stringify-link="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" data-sk="tooltip_parent">here</a></span></strong></p></div><p><strong>Your mission as a Working Student - Product Operations</strong></p>
<p>We are looking for a <strong>Working Student - Product Operations (m/f/d)</strong> to support the daily operations of the Appinio mobile app and help ensure a smooth, high-quality user experience.</p>
<p>Working closely with our Product Management team, you will help identify and resolve user issues, monitor app quality, and support community operations. This is a great opportunity to gain hands-on experience in Product Operations while contributing to a mobile product used by a global community.</p>
<p><strong>What you will be doing</strong></p>
<ul>
<li><strong>User Support & Issue Management:</strong> Review and manage incoming support tickets from the Appinio app help center. Understand, categorize, and prioritize user-reported issues, validate them by reproducing bugs, and check whether they are genuine, urgent, or already known. Escalate to Product Managers when needed.</li>
<li><strong>App Quality Monitoring:</strong> Perform daily quality checks of the mobile app to ensure key user flows are working properly.</li>
<li><strong>Community Operations:</strong> Perform manual checks related to community operations, including user bans and related review tasks, based on internal guidelines.</li>
<li><strong>Insights & Prioritization Input:</strong> Identify patterns in support requests and monitor recurring user pain points. Highlight them to Product Managers so they feed into product prioritization.</li>
<li><strong>Documentation & Collaboration:</strong> Document findings clearly and maintain internal tracking of bugs, incidents, and quality issues. Collaborate with cross-functional teams such as Development and Quality Assurance.</li>
</ul>
<p><strong>You will thrive in this role if</strong></p>
<ul>
<li>You are currently enrolled at a university and have <strong>at least 1 year of studies remaining.</strong></li>
<li>You have a strong interest in mobile apps, product management, product operations, and user experience, along with a good understanding of mobile applications and common user issues.</li>
<li>You are organized, detail-oriented, and able to work through tasks in a structured way. You are comfortable handling operational tasks, recurring processes, and repetitive work while maintaining a high level of accuracy.</li>
<li>You have strong communication skills and can clearly describe issues and observations.</li>
<li>You are proactive, reliable, and have a high sense of ownership. You can identify what is important and urgent and are comfortable making judgment calls within clear guidelines.</li>
<li>You have ideally gained some initial experience in customer support, manual app testing and bug reproduction, mobile app operations, quality assurance, or product-related work.</li>
<li>You have ideally worked with spreadsheets or reporting tools to track operational work and issues.</li>
<li>You are based in Germany</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li>Subsidised Urban Sports Club or ClassPass membership based on location.</li>
</ul><div class="content-conclusion"><div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454846">
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<p><strong>Kind reminder:</strong> Please ensure that your application is submitted in English.</p>
<p><em data-stringify-type="italic">This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.</em></p>
<p><em>Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.<br><br></em><strong>Please read our privacy policy <a href="https://www.appinio.com/en-gb/privacy">here</a>.</strong></p>
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<div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454878"><strong>Learn more about us:</strong></div>
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<div class="a1"><a href="https://appinio.com/" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/website-icon.svg"> appinio.com </a><a href="https://de.linkedin.com/company/appinio-gmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/linkedin-icon.svg"> LinkedIn </a><a href="https://www.xing.com/companies/appiniogmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/xing-icon.svg"> Xing </a><a href="https://www.kununu.com/de/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/kununu-icon.svg"> Kununu </a><a href="https://www.instagram.com/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/instagram-icon.svg"> Instagram</a></div>
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<p>Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.</p>
<p>We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over <strong>260 employees</strong> spread across <strong>13 countries </strong>(we’re remote-first), 2600+ international clients, delivering research from <strong data-stringify-type="bold">+190 markets,</strong> globally.</p>
<p>Want to be a part of the Appinio movement? <strong>🚀</strong></p>
<p><span data-preserver-spaces="true">Here at Appinio, we value <strong>transparency</strong> <strong>in our recruitment process</strong>, and we've created a blog to share what to expect during each step of our journey together:</span><strong><span data-preserver-spaces="true"><em data-stringify-type="italic"> </em></span><span data-preserver-spaces="true"><a class="c-link c-link--focus-visible" href="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" target="_blank" data-stringify-link="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" data-sk="tooltip_parent">here</a></span></strong></p></div><p><strong>Your mission as a Working Student - Product Operations</strong></p>
<p>We are looking for a <strong>Working Student - Product Operations (m/f/d)</strong> to support the daily operations of the Appinio mobile app and help ensure a smooth, high-quality user experience.</p>
<p>Working closely with our Product Management team, you will help identify and resolve user issues, monitor app quality, and support community operations. This is a great opportunity to gain hands-on experience in Product Operations while contributing to a mobile product used by a global community.</p>
<p><strong>What you will be doing</strong></p>
<ul>
<li><strong>User Support & Issue Management:</strong> Review and manage incoming support tickets from the Appinio app help center. Understand, categorize, and prioritize user-reported issues, validate them by reproducing bugs, and check whether they are genuine, urgent, or already known. Escalate to Product Managers when needed.</li>
<li><strong>App Quality Monitoring:</strong> Perform daily quality checks of the mobile app to ensure key user flows are working properly.</li>
<li><strong>Community Operations:</strong> Perform manual checks related to community operations, including user bans and related review tasks, based on internal guidelines.</li>
<li><strong>Insights & Prioritization Input:</strong> Identify patterns in support requests and monitor recurring user pain points. Highlight them to Product Managers so they feed into product prioritization.</li>
<li><strong>Documentation & Collaboration:</strong> Document findings clearly and maintain internal tracking of bugs, incidents, and quality issues. Collaborate with cross-functional teams such as Development and Quality Assurance.</li>
</ul>
<p><strong>You will thrive in this role if</strong></p>
<ul>
<li>You are currently enrolled at a university and have <strong>at least 1 year of studies remaining.</strong></li>
<li>You have a strong interest in mobile apps, product management, product operations, and user experience, along with a good understanding of mobile applications and common user issues.</li>
<li>You are organized, detail-oriented, and able to work through tasks in a structured way. You are comfortable handling operational tasks, recurring processes, and repetitive work while maintaining a high level of accuracy.</li>
<li>You have strong communication skills and can clearly describe issues and observations.</li>
<li>You are proactive, reliable, and have a high sense of ownership. You can identify what is important and urgent and are comfortable making judgment calls within clear guidelines.</li>
<li>You have ideally gained some initial experience in customer support, manual app testing and bug reproduction, mobile app operations, quality assurance, or product-related work.</li>
<li>You have ideally worked with spreadsheets or reporting tools to track operational work and issues.</li>
<li>You are based in Germany</li>
</ul>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li>Subsidised Urban Sports Club or ClassPass membership based on location.</li>
</ul><div class="content-conclusion"><div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454846">
<div class="role">
<div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454830">
<p><strong>Kind reminder:</strong> Please ensure that your application is submitted in English.</p>
<p><em data-stringify-type="italic">This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.</em></p>
<p><em>Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.<br><br></em><strong>Please read our privacy policy <a href="https://www.appinio.com/en-gb/privacy">here</a>.</strong></p>
</div>
</div>
<div class="ja-right">
<div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454850">
<div class="contact">
<div class="c3">
<div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454866">
<div>
<div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454878"><strong>Learn more about us:</strong></div>
</div>
<div class="a1"><a href="https://appinio.com/" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/website-icon.svg"> appinio.com </a><a href="https://de.linkedin.com/company/appinio-gmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/linkedin-icon.svg"> LinkedIn </a><a href="https://www.xing.com/companies/appiniogmbh" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/xing-icon.svg"> Xing </a><a href="https://www.kununu.com/de/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/kununu-icon.svg"> Kununu </a><a href="https://www.instagram.com/appinio" target="_blank"><img style="max-width: 100%;" src="https://jobdata.prescreen.io/appinio/instagram-icon.svg"> Instagram</a></div>
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Requirements
- Product