About the role
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.Key job responsibilities 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Fosters a positive and cooperative team environment.10. Demonstrates enthusiasm for learning and commitment to continuous improvement. - Completed a Bachelor's degree or above- Fluent in both English and Korean, with strong written and verbal communication skills.- Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays- 1. Are enrolled in or have completed a Bachelor's degree or above- 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays - 1+ year of experience with 6months+ working in Live Channel B2B/Customer- Business acumen in areas of e-commerce and retail is advantageous.- Typing skills of 30 words per minute with an accuracy of 93%- 1. 1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment- 2. Business acumen in areas of e-commerce and retail is advantageous.- 3. Typing skills of 30 words per minute with an accuracy of 93%Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.