About the role
•Execute operation process and achieve operation target
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing •Execute operation process and achieve operation target
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing
•Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
•Play as a role model in the team
•Deep dive and identify issues in the management work and resolve in a timely manner
•Communicate ,listen, influence, care people, set up trust and respects in the team
•Sense of urgency
•React, and resolve any issue and problem independently
•Flexible in working hours and working day
•Resolve serious complaint if necessary and enhance customer experience
- Experience demonstrating leadership and people management in Customer Service or customer facing roles - Speak, write, and read fluently in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing •Execute operation process and achieve operation target
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing
•Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
•Play as a role model in the team
•Deep dive and identify issues in the management work and resolve in a timely manner
•Communicate ,listen, influence, care people, set up trust and respects in the team
•Sense of urgency
•React, and resolve any issue and problem independently
•Flexible in working hours and working day
•Resolve serious complaint if necessary and enhance customer experience
- Experience demonstrating leadership and people management in Customer Service or customer facing roles - Speak, write, and read fluently in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.