About the role
Fulfillment by Amazon (FBA) is a service for third-party sellers that enables fast and efficient delivery to customers. FBA allows sellers to outsource warehousing, payment processing, delivery returns, Fulfillment by Amazon (FBA) is a service for third-party sellers that enables fast and efficient delivery to customers. FBA allows sellers to outsource warehousing, payment processing, delivery returns, and customer service to Amazon. This frees sellers to focus on product development and marketing their products to potential customers. We're seeking a dynamic Program Manager to drive transformative improvements in fulfillment experience of India FBA sellers. In this high-impact role you will spearhead initiatives to reduce seller contacts and eliminate friction for IN sellers.The ideal candidate is a strategic thinker with:• Exceptional analytical and problem-solving skills• Demonstrated program or project management capabilities• An ability to influence stakeholders at all levels• A talent for quickly identifying and addressing customer pain points• Strong relationship-building and communication skillsKey job responsibilities1. Design, standardize and implement innovative processes across multiple business functions2. Performs quantitative analysis of key process indicators to identify opportunities and deploy tactical initiatives3. Work with product or tech teams to scope out and drive tech changes 4. Collaborate with cross-functional teams, including account managers, product managers, and finance partners to drive program goals5. Drive business profitability through end to end ownership of the program - Bachelor's degree or equivalent- 3+ years of program or project management experience- Experience effectively communicating complex concepts through written and verbal communication- Knowledge of SQL and Excel at a moderate or advanced level - Knowledge of Lean principles and DMAIC methodology- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience conducting seller interaction audits and providing coaching to improve performanceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.