About the role
Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. Our team owns ambient trust: as devices gain the ability to see, hear, and understand the world around Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. Our team owns ambient trust: as devices gain the ability to see, hear, and understand the world around them, we make sure they respect customer trust boundaries — whether or not an AI agent is acting on that data. We build the perception experiences and safeguards that let customers confidently bring AI-powered devices into their homes, across Alexa+, Echo, and ambient computing products.Build the systems and consumer-facing features that make camera- and sensor-based AI experiences trustworthy at scale. Partner with our Product Manager–Technical to design privacy-preserving perception architectures, responsible-AI safeguards, and the evaluation systems that prove they work. Tackle complex technical challenges at the intersection of AI innovation and customer trust.Key job responsibilitiesWhat You'll Build- Architect on-device vs. cloud processing trade-offs that optimize for privacy and performance- Design and implement federated learning and differential privacy techniques for hybrid AI architectures- Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations- Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics- Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences- Create explainable AI interfaces and transparency controls that show customers what data is used and how- Build privacy dashboards and consent management frameworks that give customers controlKey Technical Challenges- Latency vs. Privacy: Optimize response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading- AI Safety at Scale: Reduce hallucinations to