About the role
We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance. Key job responsibilities· Manage the performance of team(s) of data center operation processionals · Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics · Fast learn or act as the subject matter expert across all aspects in data center operations · Ensure all operational KPIs and metrics are being measured and met · Inspire and guide improvement in team process, technology innovation and automation · Manage Large Scale Events (outages) and act as the call leader · Manage and improve the work-flows and through-put for data centers operations · Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience - 3+ years of direct people management experience- In-depth knowledge on data center operations, processes and continuous processes improvement.- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects- Proven experience of change, problem and incident management- Demonstrated communication skill in presentation, open discussion, team coaching.- Fluent English and Chinese verbal and written proficiency.- Financial understanding in annual budgeting and management. - Knowledge of data center capacity planning and reporting- Literacy in security and customer data protection- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management- Experience in data center Safety and Security measures- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications- Data Center related certification - CDCP/S/E, CDCMP/TPOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.