About the role
Employer: Amazon Web Services, Inc.Position: Support Engineer II-Ext - AMZ23658.6Location: Atlanta, GAMultiple Positions Available:1. Provide advanced remote technical support to customersby responding Employer: Amazon Web Services, Inc.Position: Support Engineer II-Ext - AMZ23658.6Location: Atlanta, GAMultiple Positions Available:1. Provide advanced remote technical support to customersby responding to difficult technical inquiries related to largeand production critical issues to propose solutions to and/orresolve root causes of cloud network and/or system issues.2. Lead and oversee documenting all varieties of corner casescenarios and troubleshooting of workflows in AWS internalknowledge databases, and create tutorials, how-to videosand other technical materials for the AWS customercommunity.3. Navigate and configure complex Linux/Windows systemsand troubleshoot difficult issues.4. Apply advanced knowledge of information science andtechnology to perform difficult network troubleshooting ofAmazon services using tools and technologies, includingTCP/IP, DNS, DHCP, routing, switching, LAN/WAN,traceroute commands, iPerf, dig commands, and/or cURL.5. Execute migrations of existing on-premise environments toAWS Cloud, grow clients' existing cloud architecture byonboarding them onto new AWS services and providemaintenance support by providing complex technicalassistance.6. Analyze product and reports on support performancemetrics to measure support success, service performanceand drive customer facing platform improvements.7. Act as a liaison between service development team andsupport engineering team, communicating customerfeedback through tech sync meetings for product andservice improvement.8. Participate in bug bash events to identify straightforwardbugs and improve documentation to support overallcustomer experience.9. Execute customer code assessments and supportcustomers in code development to deploy customerapplications on the AWS cloud.(40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000)Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation#0000 Master’s degree or foreign equivalent in Networking, Information Technology, Computer Science, Engineering or a related field and 1 year of experience in the job offered or a relatedoccupation. In alternative, Bachelor’s or foreignequivalent in Networking, Information Technology, Computer Science, Engineering or a related field degree and three years of experience in the job offered or a related occupation.Experience must include one year of experience in each of the following:1. Configuring, managing, and troubleshooting largescale systems, including cloud virtualization, distributed networks, and co-location;2. Providing Linux or Windows Operating Systemsupport;3. Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems.#0000 All applicants must meet all the above listed requirements.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.