About the role
The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics InitiativesKey job responsibilities- Ensure a safe work environment - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations- Responsible for the overall Quality, Productivity and dark store performance- Appraise performance; resolve problems; and address staffing needs- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.- Ensuring Building heath and inventory metrics with best in class quality metrics- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.- Proactively identify and lead process improvement initiatives- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.- Ensure best practices in people management and accountable for compliance, Connections and scorecards.- Manage People and team development- Create leaders and talent pipeline. Good stake holder management and project management skills- Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.