About the role
GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations GO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression). You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes. You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.Key job responsibilities- Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system- Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements- Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed- Convert program-specific operational patterns into standardized service offerings that scale across the portfolio- Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements- Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes- Represent operations in cross-functional forums with engineering, science, and product leadership- Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones - 10+ years of technical product or program management experience- 6+ years of team management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Bachelor's degree- Experience in capacity planning, operations planning, business analysis or equivalent- Experience working cross-functionally across several teams both technical and non-technical - Experience delivering consumer software products and services in a high growth environment- Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment- Experience in operations planning for AI/ML data production, annotation, or expert workforce operations- Track record converting bespoke operational solutions into standardized, repeatable service offerings- Experience driving AI adoption or process automation within an operations organization- Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.