About the role
ADVANCE YOUR CAREER. ADVANCE THE WORLD.At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them. AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward. THE ROLE: We are seeking an experienced Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure, customers. This role will support AMD's expanding portfolio of Data Center solutions, including EPYC CPU, Instinct GPU, DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related networking technologies serving hyperscale, cloud, enterprise, and AI infrastructure customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement. KEY RESPONSIBILITIES:Customer interfaceAct as the main point of contact for customer quality issues, escalations, audits, and scorecards.Manage customer communications for nonconformances, containment, interim actions, and permanent corrective actions.Support customer visits, line audit; close findings in timeHost Quarterly Quality review meeting with customersIssue management and problem solvingOwn the end-to-end complaint process: intake, triage, containment, root cause analysis, and verification of effectiveness.Lead structured problem-solving (8D), using 5-Why, Ishikawa, Pareto, and DOE when appropriate.Coordinate cross-functional teams (manufacturing, engineering, suppliers, logistics) to prevent recurrence.Data analysis and reportingMonitor key metrics (DPPM, AFR, LRR, MFR) and drive improvement plans.Analyze trends from incoming, in-process, and field data; identify systemic issues and champion corrective projects.Maintain accurate records in the QMS and generate reports for internal reviews and customer scorecards.Align accurate quality indices with customersProduction and supplier collaborationPartner with SQE and MQE for quality excursions improvementSupport supplier quality on incoming defects related to customer issues; participate in supplier 8Ds as needed.Validate effectiveness of containments (sorts, rework, re-inspection) and coordinate disposition of suspect material.Continuous improvementLead or support kaizen events focused on defect reduction, early defect discovery, and improve customer satisfaction. REQUIRED QUALIFICATIONS:Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering or related technical discipline. Advanced degree preferred.8+ years of experience in Customer Quality / Supplier Quality / Reliability EngineeringProven experience managing customer-facing quality issues in manufacturing or semiconductor environmentStrong expertise in quality methodologies: 8D, FMEA, CAPA, Six SigmaExperience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure is highly desirable. PREFERRED EXPERIENCES:Experience supporting hyperscale/cloud customers or ODM/OEM ecosystemKnowledge of semiconductor, server, or system-level productsASQ CQE certification or Six Sigma Green/Black BeltExperience leading global cross-functional teamsFamiliarity with: Reliability testing (HTOL, stress testing, system validation)Manufacturing and FA processes Key Skills and CompetenciesCustomer advocacy and stakeholder managementAnalytical thinking and statistical literacyRoot cause analysis and corrective action rigorAttention to detail and documentation accuracyConflict resolution and negotiationContinuous improvement mindsetQuality excursion management Success Metrics (KPIs)Customer PPM/DPPM and line and field rate reductionCustomer satisfaction / scorecard improvementRCCA effectivenessOn-time closure of 8D/CA actions and audit findingsCycle time for issue resolution LOCATION:Hsinchu , Taiwan #LI-JW3 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy. THE ROLE: We are seeking an experienced Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure, customers. This role will support AMD's expanding portfolio of Data Center solutions, including EPYC CPU, Instinct GPU, DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related networking technologies serving hyperscale, cloud, enterprise, and AI infrastructure customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement. KEY RESPONSIBILITIES:Customer interfaceAct as the main point of contact for customer quality issues, escalations, audits, and scorecards.Manage customer communications for nonconformances, containment, interim actions, and permanent corrective actions.Support customer visits, line audit; close findings in timeHost Quarterly Quality review meeting with customersIssue management and problem solvingOwn the end-to-end complaint process: intake, triage, containment, root cause analysis, and verification of effectiveness.Lead structured problem-solving (8D), using 5-Why, Ishikawa, Pareto, and DOE when appropriate.Coordinate cross-functional teams (manufacturing, engineering, suppliers, logistics) to prevent recurrence.Data analysis and reportingMonitor key metrics (DPPM, AFR, LRR, MFR) and drive improvement plans.Analyze trends from incoming, in-process, and field data; identify systemic issues and champion corrective projects.Maintain accurate records in the QMS and generate reports for internal reviews and customer scorecards.Align accurate quality indices with customersProduction and supplier collaborationPartner with SQE and MQE for quality excursions improvementSupport supplier quality on incoming defects related to customer issues; participate in supplier 8Ds as needed.Validate effectiveness of containments (sorts, rework, re-inspection) and coordinate disposition of suspect material.Continuous improvementLead or support kaizen events focused on defect reduction, early defect discovery, and improve customer satisfaction. REQUIRED QUALIFICATIONS:Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering or related technical discipline. Advanced degree preferred.8+ years of experience in Customer Quality / Supplier Quality / Reliability EngineeringProven experience managing customer-facing quality issues in manufacturing or semiconductor environmentStrong expertise in quality methodologies: 8D, FMEA, CAPA, Six SigmaExperience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure is highly desirable. PREFERRED EXPERIENCES:Experience supporting hyperscale/cloud customers or ODM/OEM ecosystemKnowledge of semiconductor, server, or system-level productsASQ CQE certification or Six Sigma Green/Black BeltExperience leading global cross-functional teamsFamiliarity with: Reliability testing (HTOL, stress testing, system validation)Manufacturing and FA processes Key Skills and CompetenciesCustomer advocacy and stakeholder managementAnalytical thinking and statistical literacyRoot cause analysis and corrective action rigorAttention to detail and documentation accuracyConflict resolution and negotiationContinuous improvement mindsetQuality excursion management Success Metrics (KPIs)Customer PPM/DPPM and line and field rate reductionCustomer satisfaction / scorecard improvementRCCA effectivenessOn-time closure of 8D/CA actions and audit findingsCycle time for issue resolution LOCATION:Hsinchu , Taiwan #LI-JW3 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.