Senior Consultant/Manager, Platforms (Front Office Transformation)

<div class="content-intro"><h3><span style="color: rgb(0, 53, 142); font-family: helvetica, arial, sans-serif;">About Baringa&nbsp;</span></h3>
<p>Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.</p>
<p>The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.</p>
<p>Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.</p>
<p>Certified as a&nbsp;<em>Great Place to Work </em>around the world, Baringa has been recognised by the <em>Financial Times </em>in 22 categories of its UK Leading Management Consultants rankings, and by <em>Forbes </em>for four consecutive years as one of the World’s Best Management Consulting Firms.</p></div><h2><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span data-contrast="none">Our <span class="TextRun SCXW26581093 BCX8" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW26581093 BCX8">Front Office Transformation </span></span>practice are looking for</span></span><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 53, 142);"><span data-contrast="none">&nbsp;experienced consultants to join the team.</span>&nbsp;</span></h2>
<p><span class="TextRun SCXW65818792 BCX8" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW65818792 BCX8">Our </span><span class="NormalTextRun SCXW65818792 BCX8">Digital &amp; Technology</span><span class="NormalTextRun SCXW65818792 BCX8"> team are hiring highly motivated and talented individuals to help our clients shape and delivery their </span><span class="NormalTextRun SCXW65818792 BCX8">Front Office</span><span class="NormalTextRun SCXW65818792 BCX8"> Transformation using </span><span class="NormalTextRun SCXW65818792 BCX8">platforms such as </span><span class="NormalTextRun SCXW65818792 BCX8">Salesforce</span><span class="NormalTextRun SCXW65818792 BCX8">, ServiceNow, Dynamics and Braze.</span><span class="NormalTextRun SCXW65818792 BCX8">  Our team are passionate about helping clients define and realise the outcomes that will transform their business from a strategy</span><span class="NormalTextRun SCXW65818792 BCX8">, </span><span class="NormalTextRun SCXW65818792 BCX8">proposition, </span><span class="NormalTextRun SCXW65818792 BCX8">procurement, </span><span class="NormalTextRun SCXW65818792 BCX8">commercial, </span><span class="NormalTextRun SCXW65818792 BCX8">cultural</span><span class="NormalTextRun SCXW65818792 BCX8"> and organisational perspective. </span></span><span class="EOP Selected SCXW65818792 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
<h3><span style="color: rgb(0, 53, 142);"><span data-contrast="none">What you will be doing</span></span></h3>
<p><span data-contrast="auto">You will be joining our small but perfectly formed practice who are passionate about how platform technology can accelerate our clients modernisation and transformation agenda. You will be involved in helping clients understand what makes their customers tick by:</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Shape Front Office transformation strategies</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> by helping clients understand customer, colleague and stakeholder needs, defining growth ambitions and translating these into customer, CRM, AI, sales, service and marketing strategies enabled by Salesforce, ServiceNow and adjacent technologies.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:2,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:300}">&nbsp;</span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Design future customer and colleague experiences</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> by facilitating executive and cross-functional co-creation, developing customer journeys, service propositions, operating models and transformation roadmaps that create measurable business value.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:2,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:300}">&nbsp;</span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Define and mobilise transformation programmes</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> by shaping governance, delivery approaches, business cases and procurement activities, helping clients select and maximise the value of Salesforce, ServiceNow and wider front office technologies.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:2,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:300}">&nbsp;</span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Lead complex business and technology transformations</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> by bringing together multidisciplinary teams across customer experience, CRM, service operations, AI, data, architecture and ecosystem partners to successfully deliver strategic outcomes.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:2,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:300}">&nbsp;</span></li>
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<li data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">Unlock the value of customer data, AI and automation</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)"> by helping organisations harness platforms such as Salesforce Data Cloud, </span><span data-ccp-parastyle="Normal (Web)">A</span><span data-ccp-parastyle="Normal (Web)">gentforce</span><span data-ccp-parastyle="Normal (Web)"> and ServiceNow to create more intelligent, personalised and efficient customer and employee experiences.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:2,&quot;335559738&quot;:200,&quot;335559739&quot;:0,&quot;335559740&quot;:300}">&nbs