Senior Account Performance Manager

<h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🧡 <strong class="font-semibold text-foreground">About Alma</strong></h3>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place: serving merchants and consumers.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience, without encouraging bad debt.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">As the buy now, pay later leader in France and active in 10 European countries, we've empowered more than 25,000 merchants and 10 million consumers.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">With 380+ Almakers and more than €100M in ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div>
<h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">👐 <strong class="font-semibold text-foreground">About the team</strong></h3>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll join a team made up of one manager, one team lead and five Account Performance Managers: Mathieu, Guillaume, Hugo, Gonzague and Alexandre.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">The team is responsible for supporting Alma's strategic merchants, helping them grow their business with Alma and ensuring that we continue to deliver value over time.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">We're looking for our next Account Performance Manager to manage a portfolio of strategic accounts and play a key role in supporting our merchants' business strategies.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">This is a permanent position based in Paris.</strong></div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div>
<h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">💼 <strong class="font-semibold text-foreground">About the role</strong></h3>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">As an Account Performance Manager, you'll manage a portfolio of approximately 200 strategic merchants, both online and offline. These merchants generate an average annual turnover of between €1M and €3M with Alma.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Most of your portfolio will be based in France, with some international accounts as Alma continues to expand across Europe.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Your role will be to understand each merchant's business, identify opportunities for growth, maximize the value of the partnership and anticipate any behavior that could lead to churn.</div>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">SMB and Mid-Market accounts represent around 40% of Alma's margin, which makes your work critical to the company's success.</div>
<h4 class="pb-2 pt-4 heading-lg text-foreground">Your main responsibilities</h4>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Drive merchant performance</strong><br>Build strong relationships with your portfolio through proactive outreach, including calls and emails. Use Alma's dashboards and performance data to identify opportunities and provide meaningful business insights.</div>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Identify growth opportunities</strong><br>Analyze merchant activity and recommend initiatives such as:</div>
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<li class="break-words text-foreground text-base leading-relaxed">Upselling Alma's solutions</li>
<li class="break-words text-foreground text-base leading-relaxed">Optimizing pricing and payment plans</li>
<li class="break-words text-foreground text-base leading-relaxed">Expanding into new countries</li>
<li class="break-words text-foreground text-base leading-relaxed">Activating additional networks or channels</li>
<li class="break-words text-foreground text-base leading-relaxed">Increasing Alma's share of the merchant's payment activity</li>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Improve the profitability of your portfolio</strong><br>Conduct business and financial analyses for merchants with low margins. Work with them to define and implement action plans that improve performance and help reach the expected margin target.</div>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Prevent merchant churn</strong><br>Keep a close eye on merchant performance, market trends and competitor activity. Identify early warning signs and demonstrate Alma's value through relevant, data-driven recommendations.</div>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Support Alma's international growth</strong><br>Work with French and international merchants and contribute to the development of best practices for managing strategic accounts across different markets.</div>
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<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Build smarter ways of working</strong><br>Contribute to improving account management processes, reporting and automation so the team can scale its impact while maintaining a high level of service.</div>
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<h4 class="pb-2 pt-4 heading-lg text-foreground">How success will be measured</h4>
<div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Your main objectives will be to:</div>
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<li class="break-words text-foreground text-base leading-relaxed">Increase revenue through TPV growth and take-rate optimization</li>
<li class="break-words text-foreground text-base leadin