Platform Reliability Engineering Manager

<p><strong>Firmus Technologies</strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;baa2b379-a6d3-56f4-af2b-6a08de9434e5|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777841,&quot;Aeonik&quot;,469777842,&quot;Aeonik&quot;,469777843,&quot;Aeonik&quot;,469777844,&quot;Aeonik&quot;,469769226,&quot;Aeonik&quot;,201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,201341986,&quot;1&quot;,268442635,&quot;20&quot;,335551500,&quot;197122&quot;,335559740,&quot;264&quot;,201341983,&quot;0&quot;,335559738,&quot;145&quot;,469775450,&quot;FIR Body&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;FIRBody&quot;,335572020,&quot;1&quot;,469778324,&quot;Body Text&quot;]}">Firmus Technologies is a global&nbsp;</span><span data-ccp-parastyle="FIR Body">leader</span><span data-ccp-parastyle="FIR Body"> pioneering the development </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and operation of efficient AI infrastructure across Asia Pacific.</span><span data-ccp-parastyle="FIR Body">&nbsp;</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">combining&nbsp;</span><span data-ccp-parastyle="FIR Body">cutting-edge</span><span data-ccp-parastyle="FIR Body">&nbsp;technology with a steadfast commitment to sustainability.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">At Firmus, we are unique in our approach. We design, build, and&nbsp;</span><span data-ccp-parastyle="FIR Body">operate</span><span data-ccp-parastyle="FIR Body"> a new class of digital </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">the boundaries of multi-generational liquid cooling systems, energy management, AI software </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">orchestration, and construction. For our customers, this approach allows us to make every watt </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">count and deliver low-cost AI tokens globally.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
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<p><strong>Firmus AI Cloud</strong></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;baa2b379-a6d3-56f4-af2b-6a08de9434e5|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777841,&quot;Aeonik&quot;,469777842,&quot;Aeonik&quot;,469777843,&quot;Aeonik&quot;,469777844,&quot;Aeonik&quot;,469769226,&quot;Aeonik&quot;,201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,201341986,&quot;1&quot;,268442635,&quot;20&quot;,335551500,&quot;197122&quot;,335559740,&quot;264&quot;,201341983,&quot;0&quot;,335559738,&quot;145&quot;,469775450,&quot;FIR Body&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;FIRBody&quot;,335572020,&quot;1&quot;,469778324,&quot;Body Text&quot;]}">Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">to deliver energy-efficient AI&nbsp;</span><span data-ccp-parastyle="FIR Body">compute</span><span data-ccp-parastyle="FIR Body">&nbsp;at scale to customers.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">It empowers developers, enterprises, educational institutions, and government users to train and </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and applications, we are committed to delivering a cloud experience that is market-leading, </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">proprietary, and built to scale.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
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<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">AI FactoryOS Operations</span></span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span></p>
<p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">AI FactoryOS is Firmus' proprietary operating system for the AI Factory. It governs GPU telemetry, cooling, power and grid interaction as one integrated layer, so that every Firmus site can be optimised and monitored as a single system.</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134245417&quot;:true}">&nbsp;</span></p>
<p><span data-contrast="auto">AI FactoryOS Operations runs that platform in production and owns the 24/7 reliability of AI FactoryOS, Firmus AI Cloud and the platforms built on them, together with the service levels the estate is measured against.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p>
<p><span data-contrast="auto">The remit is an engineering one. The function builds the guarded automation, remediation and operational tooling that turn manual response into a software-defined capability, and builds and operates the shared services the estate's own operation depends on. The function works closely with the engineering teams that build the platform, supplying the production evidence that shapes what they fix and what they build next.</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p>
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<p><strong><span data-contrast="none"><span data-ccp-parastyle="Body Text">Role Summary</span></span> </strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245417&quot;:true,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}">&nbsp;</span></p>
<p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;baa2b379-a6d3-56f4-af2b-6a08de9434e5|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777841,&quot;Aeonik&quot;,469777842,&quot;Aeonik&quot;,469777843,&quot;Aeonik&quot;,469777844,&quot;Aeonik&quot;,469769226,&quot;Aeonik&quot;,201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,201341986,&quot;1&quot;,268442635,&quot;20&quot;,335551500,&quot;197122&quot;,335559740,&quot;264&quot;,201341983,&quot;0&quot;,335559738,&quot;145&quot;,469775450,&quot;FIR Body&quot;,201340122,&quot;2&quot;,134234082,&quot;true&quot;,134233614,&quot;true&quot;,469778129,&quot;FIRBody&quot;,335572020,&quot;1&quot;,469778324,&quot;Body Text&quot;]}">Firmus runs large-scale, </span><span data-ccp-parastyle="FIR Body">state-of-the-art</span><span data-ccp-parastyle="FIR Body"> AI infrastructure built on the latest generation of GPU rack-scale systems and </span><span data-ccp-parastyle="FIR Body">operated</span><span data-ccp-parastyle="FIR Body"> as one estate to power the next generation of AI innovation. The Platform Reliability Engineering Manager </span><span data-ccp-parastyle="FIR Body">leads the platform reliability team: the engineers who take on incidents escalated from the Global and Site Operation </span><span data-ccp-parastyle="FIR Body">Centres</span><span data-ccp-parastyle="FIR Body"> and manage them through to resolution, and the Service Delivery Managers who run incident, change and problem management. Together they work with the operations </span><span data-ccp-parastyle="FIR Body">centres</span><span data-ccp-parastyle="FIR Body"> and the specialist engineering teams to keep the estate within the service levels it is measured against.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559738&quot;:145,&quot;335559740&quot;:264}">&nbsp;</span