Senior Director, Global Delivery Services

<div class="content-intro"><p>Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="body" data-ccp-parastyle-defn="{&quot;ObjectId&quot;:&quot;a0987632-f08d-558a-bb15-7a5818ce7289|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777843,&quot;DengXian&quot;,469777841,&quot;Verdana&quot;,469777842,&quot;Arial&quot;,469777844,&quot;Verdana&quot;,469769226,&quot;Verdana,Arial&quot;,268442635,&quot;20&quot;,469775450,&quot;body&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;body&quot;,335572020,&quot;1&quot;,335551500,&quot;3289139&quot;,335557856,&quot;16777215&quot;,335559737,&quot;-43&quot;,469777462,&quot;7513&quot;,469777927,&quot;0&quot;,469777928,&quot;1&quot;,335559740,&quot;288&quot;,201341983,&quot;0&quot;,469778324,&quot;Normal&quot;]}"><span style="text-decoration: underline;">Position Overview</span>&nbsp;</span></span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559737&quot;:-43,&quot;335559740&quot;:288,&quot;469777462&quot;:[7513],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></p>
<p><em><span data-contrast="auto">The Senior Director, Global Delivery Services leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes. This role oversees a global delivery organization, drives performance through governance and key metrics, and partners with cross-functional teams to support customer success. The position is critical to maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions.</span></em><span data-ccp-props="{}">&nbsp;</span></p>
<p><span data-contrast="auto"><strong>Work Arrangement:</strong> </span><span data-contrast="auto">​</span><span data-contrast="auto">Remote</span><span data-contrast="auto">​</span><span data-contrast="auto">, United Kingdom</span><span data-ccp-props="{}">&nbsp;</span></p>
<p><span data-contrast="auto">This role requires the individual to be based in </span><span data-contrast="auto">​</span><span data-contrast="auto">UK Time Zone (GMT/BST)</span><span data-contrast="auto">​</span><span data-contrast="auto"> .&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="body"><span style="text-decoration: underline;">Responsibilities</span>&nbsp;</span></span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559737&quot;:-43,&quot;335559740&quot;:288,&quot;469777462&quot;:[7513],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource </span><span data-ccp-parastyle="List Bullet">utilization</span><span data-ccp-parastyle="List Bullet">, and successful customer outcomes.&nbsp;</span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Lead and develop a global delivery organization, including Directors, Managers, Project Managers, and Consultants, with responsibility for performance management, workforce planning, succession planning, employee development, and overall team effectiveness. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276,&quot;469777462&quot;:[360],&quot;469777927&quot;:[0],&quot;469777928&quot;:[0]}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Establish and&nbsp;</span><span data-ccp-parastyle="List Bullet">maintain</span><span data-ccp-parastyle="List Bullet"> delivery governance frameworks, monitoring project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness to drive continuous improvement and customer satisfaction.&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Partner closely with Sales and Customer Success teams to support pre-sales activities, delivery scoping, implementation planning, customer adoption, renewals, and expansion opportunities. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276,&quot;469777462&quot;:[360],&quot;469777927&quot;:[0],&quot;469777928&quot;:[0]}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Serve as the senior escalation point for complex, high-risk, or strategic customer engagements, ensuring&nbsp;</span><span data-ccp-parastyle="List Bullet">timely</span><span data-ccp-parastyle="List Bullet"> resolution and successful delivery outcomes.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Collaborate cross-</span><span data-ccp-parastyle="List Bullet">functionally</span><span data-ccp-parastyle="List Bullet"> with Product, Technology, Customer Support, and Customer Success teams to enhance the customer experience, influence product direction, and ensure seamless delivery, go-live, and post-implementation support.&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Drive strategic initiatives that improve customer satisfaction, operational efficiency, delivery scalability, time-to-value, and adoption of new tools, processes, and methodologies.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Act as a key member of both the Global Delivery Services Leadership Team and UK Leadership Team, contributing to organizational strategy, regional execution, culture, employee engagement, and business growth.</span></li>
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